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IT Helpdesk

We're sorry you're having trouble! Before you submit a request to the Chancy Drugs helpdesk for assistance, try the following options. 


Landline phone issues such as static, interference, failed electronic faxes and internet problems.  

  • Call VOW Support at 1-864-278-8078.

For software questions and issues with label printer malfunctions, error messages, try the following:

  • The blue question mark in the right corner of a Pioneer screen, will help you troubleshoot issues using Pioneer's help files.
  • The green telephone icon in the right corner of a Pioneer screen will direct you to software support to submit a help ticket with Pioneer.
  • Check the Proven Processes and Resources section on the employee page for troubleshooting assistance for known issues.
Chancy Drugs Tech Support

For Microsoft and printer issues such as connectivity issues with other devices (not label printers), hardware issues, power issues, etc.

  • Submit a request to the Chancy Drugs IT Helpdesk using the form on this page.